Refund and Returns Policy

At Pill Pulse , we prioritize your satisfaction and aim to provide you with the best possible service. Here’s how our return and refund policy works:

As soon as you place your order with Pill Pulse , you will receive an order confirmation email. We understand the importance of swift communication, and within 24 hours, we’ll be in touch with you regarding your order. In case we encounter any issues with fulfilling your order or if there are payment-related problems, we’ll promptly notify you via email.

Once your order has been processed, it is typically dispatched on the same day. If applicable, you will receive a shipping confirmation email that includes a tracking number. This email will provide specific information about expected shipping times and how to reach out to us should you have any queries.

We offer shipping to both your home address and workplace, depending on your preference. Our recommended shipping method is registered airmail, which costs $12. This method ensures added security and reduces the risk of loss or theft. A signature is required upon delivery. If you’re unavailable at the time of delivery, the postal service will leave a notice with instructions on how to get in touch with the local post office. They will hold your order there for 4 weeks before returning it to us.

PO Boxes and APO Addresses
We can deliver to PO Boxes and APO addresses, as long as your chosen delivery method supports it. To do so, simply set your Primary Shipping Address to your PO Box or APO address on your My Account page.

Customs
We operate offshore in India, and your order is considered an import by your local Customs. During this phase, when your parcel is processed by Customs, there might be a delay. We recommend allowing extra time and ordering in advance to avoid inconvenience. Customs may hold your order for a few days to up to 3 weeks, in extreme cases, before contacting you.

Delivery Times
While we ship most orders within 24-48 hours of receipt, the actual delivery time depends on the postal or courier service. The table provided outlines typical delivery times. If your order is held by Customs for pending import duties, this may result in an additional delay of 3-21 days before they contact you. If your order hasn’t arrived within the standard delivery period mentioned above, please wait an additional 7 days before contacting us to determine whether your order is delayed, in Customs, or potentially lost.

Lost Orders and Re-Shipments
We understand that sometimes orders may be lost during transit. In such cases, we offer a reshipment or refund provided you contact us within 8 weeks from the shipping date. Requests reported after 8 weeks will not be eligible for reshipments or refunds. To qualify for a replacement order:

1. An additional 7 days must have elapsed beyond the standard delivery time since the ship date.
2. The shipping address provided to us must be accurate.

If an incorrect address was supplied, you will be charged for the replacement order. When the original order is eventually returned to us, we will contact you with the refund details. Please note that the refund may take some time to process, as the “return” postage cost has not been covered.

Our commitment is to ensure your satisfaction. If you receive a damaged order or do not receive it at all, we will either send you a replacement package or refund the full amount upon your request. We kindly ask you to wait for 30 days from the order dispatch date to see if the order arrives. If it hasn’t been received within this timeframe, if it’s still not in your possession, or if there’s no information indicating that the order has been returned or placed on hold, please submit a support ticket to our refund section.

Rest assured that we handle support tickets promptly. Should you have any questions or concerns, do not hesitate to contact us. At Pill Pulse , our customers are our top priority. We offer refunds for products that meet the following conditions:

1. The product is unused and unopened.
2. The product has an expiry date of more than 3 months.

Thank you for choosing Pill Pulse . We are dedicated to ensuring your satisfaction and addressing your needs with the utmost care and efficiency.